Pujagoodies.com Return and Refund Policy
At Pujagoodies.com, we are committed to providing our customers with high-quality religious goods and exceptional service. We understand that there may be circumstances in which you may need to return a product. To ensure a smooth and hassle-free return and refund process, we have outlined our policy below.
Returns and Refunds Eligibility
Our return and refund policy applies only under the following circumstances:
- Damaged Product: If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will require photographic evidence of the damage to process your return request.
- Wrong Product Received: If you receive the wrong product due to an error on our part, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you, or provide you with a refund if the correct product is unavailable.
Products that have been sold on Pujagoodies.com are generally not returnable unless they meet the eligibility criteria mentioned above. We do not accept returns for reasons other than damage or receiving the wrong item.
To initiate a return, please follow these steps:
- Contact our customer support team at [customer support email] within 7 days of receiving the damaged or wrong product. Include your order number, a description of the issue, and clear photographs of the damaged or incorrect item.
- Our customer support team will review your request and provide you with instructions on how to return the item.
- Carefully package the item to be returned in its original packaging, if possible, and ship it to the address provided by our customer support team.
- You are responsible for the shipping costs when returning the item, unless otherwise agreed upon with our customer support team.
- Once we receive the returned item, we will inspect it to verify the damage or error.
If your return is approved, we will process your refund in the following manner:
- For damaged products, we will refund the full purchase price, including any shipping fees you may have incurred.
- For incorrect items received, we will either send you the correct product (if available) or issue a full refund, including any shipping fees you may have incurred.
- Refunds will be processed using the same payment method you used for the original purchase. It may take up to [number of days] for the refund to reflect in your account, depending on your payment provider.
Please note that Pujagoodies.com reserves the right to deny any return request that does not meet the criteria outlined in this policy or if the damage is found to be the result of mishandling by the customer.
If you have any questions or need further assistance, please feel free to contact our customer support team at [customer support email].
Pujagoodies.com reserves the right to modify or update this return and refund policy at any time without prior notice. Please check our website for the most up-to-date policy.
Thank you for choosing Pujagoodies.com for your religious goods needs. We are dedicated to serving you to the best of our abilities and ensuring your satisfaction.